1. Home
  2. FAQ
Help Centre

18bd FAQ — all your questions answered, right here

Whether it's registration, payments, betting rules, or account security — if you have any questions, you'll find clear, straightforward answers on this FAQ page. And if you still need help, our support team is always here.

50+
FAQ
7
Categories Covered
24/7
Live Support Available
In Bengali
Full Support
Help Center

18bd FAQ — Simple Answers, Smooth Betting

Whether you're new to 18bd or a long-time user, questions are bound to come up. That's exactly why we built our FAQ section — covering everything from registration and payments to bonuses and security, with clear, straightforward answers.

If you can't find the answer you're looking for here, our 24/7 support team is ready to help. Type your question in the search box or browse the categories below.

Account-Related Questions

on 18bd Registration you will need: an active Bangladeshi mobile number, an email address, and your National ID or passport. NID is mandatory for age verification. Registration is completely free and takes just 2–3 minutes. Register Here।

No. Only one account is permitted per person. Any attempt to create multiple accounts using the same mobile number, email address, or NID will result in all associated accounts being suspended and funds may be forfeited. Play fair and follow 18bd's terms.

Go to the login page and click "Forgot Password?". Enter your registered mobile number or email to receive an OTP. Use the code to set a new password. The entire process takes under 5 minutes. Contact support if you run into any issues.

Log in and go to "Account Settings" > "Verification". Upload photos of the front and back of your National ID along with a selfie. Verification is typically completed within 24 hours. Withdrawals are not available until KYC is completed, however deposits and betting will still be available.

To close your account, go to "Account Settings" > "Responsible Gaming" and select self-exclusion, or email us at support@18bd.ws. Please withdraw your balance before requesting permanent deletion. For more details, Responsible Gaming View page.
Payments & Transactions

on 18bd bKash, Nagad, Rocket and bank transfer. Mobile banking services are the fastest — deposits typically arrive within 5–15 minutes. Bank transfers may take 1–3 business days. Payments Page View details.

Minimum Deposit Amount ৳500 and the minimum withdrawal amount is ৳500. Your maximum daily withdrawal limit depends on your account verification level. Members who have completed KYC can withdraw at higher limits.

Withdrawal processing time to bKash/Nagad/Rocket is typically 15–30 Minutes. Bank transfers may take 1–3 business days. Requests made between midnight and 6 AM are processed the following morning. There are no hidden fees on withdrawals.

First, wait 30 minutes. If the funds still haven't arrived, contact us via Live Chat or email support@18bd.ws with a screenshot of the transaction. Providing the correct reference number helps us resolve the issue faster. All cases are fully resolved within 3–5 business days.
Betting Rules

on 18bd Cricket, Football, Kabaddi, Tennis, Basketball, Volleyball and 20+ more sports available for betting. Enjoy special odds on Bangladesh national team matches. Both live betting and pre-match betting are available. Sports Events See all on the page.

Live Betting means placing bets in real time while a match is in progress. Once the game begins, odds shift with every ball or moment. You can bet at any point as long as the betting window is open — Live Betting is all about making quick, in-the-moment decisions.

Once a bet is confirmed, it generally cannot be cancelled. However, in certain circumstances — such as a match being cancelled or suspended — we will automatically void the bet and return your stake. Please think carefully before placing any bet.

18bd uses decimal odds. For example, at odds of 2.50, a ৳100 bet returns ৳250 if you win (your original ৳100 stake + ৳150 profit). Calculation: Stake Amount × Odds = Total Payout। On the Analysis page We have more in-depth guides.

If a match is completely cancelled, all stakes will be fully refunded. For partially played matches (e.g., Duckworth-Lewis due to rain), outcomes are settled based on the official result. For full rules, Terms & Conditions View.
Bonuses & Offers

Register and make your first deposit to automatically receive a 100% welcome bonus — up to Up to ৳5,000. No separate code required — the bonus will be added to your wallet automatically. On the Rewards page View all offers.

Bonus funds cannot be withdrawn directly — you must first meet the wagering requirements by placing bets totalling a set multiple of the bonus amount. For example, a 10x wager requirement on a ৳1,000 bonus means you need to place ৳10,000 in bets.

Yes! Simply share your personal referral code with friends. When a friend registers using your code and makes their first deposit, both of you will receive a bonus. You can find your referral code in your account settings.
Security & Privacy

Completely secure. 18bd uses bank-grade SSL Encryption Your personal information is never sold or shared with third parties. To learn more, Privacy Policy Read more.

Log in and navigate to "Account Settings" > "Security", then enable "Two-Factor Authentication". Once active, you'll need to enter both your password and a one-time OTP sent to your mobile each time you log in. This significantly increases your account security.

Change your password immediately and email us at support@18bd.ws, or reach out via Live Chat. We'll take instant action and temporarily lock your account if necessary. Logins from unrecognized devices are flagged automatically and you'll be alerted right away.
Technical Issues

The 18bd app is available on both Android and iOS. After registration You'll find the app download link in your dashboard. Android users can download the APK file directly from our site.

Clear your browser cache and cookies, then check your internet connection. If you're using a VPN, try disabling it. For the app, uninstall and reinstall it fresh. If the problem persists, contact our support team. We guarantee maximum uptime.

Yes, live streaming is available for selected matches on 18bd. To watch, you'll need a balance in your account and an active bet on that match. Look for matches marked with the live streaming icon on the Sports Events page.
Quick Links
Create a New Account Log In to Your Account View Payment Guide Bonuses & Offers Betting Guide Responsible Gaming Terms & Conditions
Popular Topics
Bonus Payment Registration Log In Withdrawal bKash Cricket Live Betting Mobile App Security
Need Support?

If you can't find your answer in the FAQ, our support team is always ready to help.

Response time: typically within 5 minutes

Why Choose 18bd

Why 18bd Is Easy and Safe to Use

Our platform is built so every user in Bangladesh can bet with ease and confidence.

Fully in Bangla

18bd's full interface, support, and guides are available in Bangla. Bet with ease — no language barriers. Our support team speaks Bangla too.

Instant Payment

Withdraw to bKash, Nagad, or Rocket in as little as 30 minutes. No hidden charges, no complicated conditions. When you win, send the money straight to your mobile.

Maximum Security

SSL encryption, 2FA, and bank-grade security keep your account and funds completely safe. We never sell your data.

24/7 Support

Even at 3 AM, our support team is on hand. Reach us via live chat or email — average response time is 5 minutes.

Mobile-First Design

Use 18bd on any smartphone. Both our app and website load quickly on mobile and are easy to navigate.

Trusted & Licensed

18bd is a licensed and regulated platform. Our transparent rules and fair payout system have made us the most trusted betting site in Bangladesh.

Support Channels

Get Help Beyond the FAQ

If you can't find your answer here, reach out to us directly. We're always here to help.

Live Chat

The fastest way to get help. Click the chat icon at the bottom right of the website. Average response time is just 5 minutes.

Start Chat

Email Support

For complex issues, send us a detailed email at support@18bd.ws. You'll typically receive a thorough response within 24 hours.

Email Us

Guides & Tutorials

Browse step-by-step guides, video tutorials, and topic-specific help articles for using 18bd.

View Guide
Get Started Now

Ready? Join 18bd Today!

You've read the FAQ and know how it works — now it's time to experience it for real. Sign up on 18bd, claim a 100% bonus on your first deposit, and place your bets on your favourite sport.

Register for Free Log In

For users aged 18+ only. Please play responsibly.

বাংলা